Suzuki provides the best care and service from the heart in accordance with high standards.
Suzuki’s 24-hour emergency assistance
Provided by a specialist team who’s on hand with expert advice and assistance 24 hours a day to bring relief to every emergency situation, big or small. We are ready to take care and help you out.
Remark In case of an accident, please contact the insurance company directly
Feel confident with “our program to extend your warranty to 5 years” The special program allows you to have your vehicle taken care of for much longer by extending your warranty from 3 years or 100,000 km to 5 years or 150,000 km. Feel secure with our emergency assistance that adds 2 extra years to your warranty so that your journey with Suzuki is a good driving experience on each and every route.
Provided loaner cars during warranty-covered repairs
Stop worrying about having no car for daily use. Suzuki has a special service called “Loaner Car for use during warranty-covered repairs” in case your breaks down and is unsafe to use. The service is offered for the following reasons: your car is supported by 3-year/100,000-km limited warranty coverage and the warranty repairs will take longer than 3 days to complete (excluding the amount of time for diagnostics).
Conditions of SUZUKI Courtesy Car Service.
- A Courtesy Car will be provided to customers under the warranty conditions (as referred to in the Warranty and Service Record Booklet: 3 years or 100,000 km, whichever comes first) or on condition that the car is unsafe to drive.
- Customers must have a history of periodical maintenance given continuously every 6 months or 10,000 km, whichever comes first (as referred to in the Warranty and Service Record Booklet).
- The SUZUKI Courtesy Car Service will be provided to customers in case the car requires a repair job lasting more than 3 days (Counting of the working days starts from the actual date of repair only, exclusive of the diagnosis period).
- A Courtesy Car must be returned upon completion of repairs on the date/ time as specified by the dealer. Failure to return the courtesy car on time results in a fee being charged.
Innovative tools for Suzuki cars only
These special tools include a Suzuki Smart Diagnostic Tester Type II (SDT-II), which is Suzuki’s dedicated technology that can accurately examine and analyze complex problems for specifically Suzuki cars. Operating these tools are specialists who have undergone training in standard repairs and maintenance of Suzuki cars for the quality use of your Suzuki cars.
Quality body and paint service centers
The center is equipped to provide you with a wide range of auto body and paint fixes according to Suzuki standards. Ready to provide service nationwide, the center utilizes state-of-the-art equipment and environmentally friendly watercolor technology that causes no pollution.
Easy to contact via the “Hello Suzuki” app
It’s possible to contact a Suzuki service center to make an appointment or make enquiries anytime and anywhere. Customers are entitled to special privileges based on the amount of their rewards points earned from spending related to scheduled repairs and maintenance at Suzuki service centers nationwide. Customers can also score their satisfaction and share comments after receiving services. With customers’ feedback, Suzuki aims to develop and improve services so that they get better in the future.
Delivery of auto parts in 24 hours
A higher level of service is provided when it comes delivery of auto parts. Suzuki maintains the highlight standards of delivering auto parts to make your car remain operational continuously. Our auto parts delivery service means you can rest assured that you’ll get them in 24 hours for Bangkok metropolitan region and its peripheral cities or in 48 hours
for other areas except for Koh Samui, Pattani, Yala and Narathiwat provinces.